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Effective Date: 14 Feb 2025
Thank you for shopping at Soteria WorkWear (https://soteriaworkwear.co.za/). We are committed to ensuring your PPE (Personal Protective Equipment) orders are delivered to you promptly and securely. Please review our Shipping Policy below for details on delivery timelines, shipping methods, and other important information.
1. Shipping Areas
We currently ship to all major regions within South Africa. If you are located outside of South Africa, please contact our customer service team at info@soteriaworkwear.co.za to inquire about international shipping options.
2. Shipping Methods and Costs
We offer the following shipping options:
- Standard Shipping:
- Delivery Time: 3-7 business days (depending on your location).
- Cost: Calculated at checkout based on the weight of your order and delivery address.
- Express Shipping:
- Delivery Time: 1-3 business days (depending on your location).
- Cost: Calculated at checkout based on the weight of your order and delivery address.
Free Shipping: We may offer free standard shipping on orders over a certain amount. Please check our website or promotions page for details.
3. Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping partner’s website.
5. Delivery Issues
If you encounter any issues with your delivery, such as a missing or damaged package, please contact us immediately at info@soteriaworkwear.co.za. Provide your order number and a description of the issue, and we will assist you in resolving the matter.
6. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., due to an incorrect address or failed delivery attempts), we will contact you to arrange reshipment. Additional shipping fees may apply.
7. Shipping Address
Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
- Email: info@soteriaworkwear.co.za
- Phone: +27 72 560 2765
- Address: Kerk St & Zendeling St Rustenburg, 2999
LifePath Lab reserves the right to update or modify this policy at any time. Please check this page periodically for changes.
Thank you for choosing Soteria WorkWear for your PPE needs!